Essential Hoodie | https://essentialhoodiesus.com/
We want you to love your order. If something isn’t right, you can return or exchange it within 7 days of delivery, as long as it meets the conditions below.
Eligibility
To qualify for a return or exchange, your item must be:
- Returned within 7 days of delivery
- In its original condition, unworn and unused
- Complete with all original tags attached
Defective or Incorrect Items
If you receive a defective or incorrect item, we will replace it. Please contact us as soon as possible and include your order number and a clear photo of the issue.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. The exception is when the product arrived damaged, defective, or incorrect. In that case, we cover the return shipping.
How to Request a Return or Exchange
- Email us at [email protected] with your order number and the reason for your request.
- Wait for our team to confirm and send you the return instructions.
- Ship the item back with all tags attached.
Refunds
Once we receive and inspect your returned item, your refund will be issued to the original payment method within 5 to 10 business days.
Non-Refundable Charges
Shipping costs, customs duties, and taxes are non-refundable.
Thank you for shopping with Essential Hoodie.